Responsible Gaming

Our Commitment to Responsible Gambling

alex17 is committed to promoting responsible gambling practices across all areas of our platform. We believe that online betting on sports, casino games, slots, and togel (Indonesia's traditional lottery) should be a form of entertainment enjoyed within sensible financial limits, never a way to solve financial problems or escape personal issues. Our responsible gaming framework is built on three pillars: Prevention, Protection, and Support.

As an internationally licensed platform serving Indonesian players across Jakarta, Surabaya, Bandung, Medan, Bali, and beyond, alex17 adheres to the strictest international standards for responsible gaming, including age verification, self-exclusion databases, transaction monitoring for unusual patterns, and mandatory staff training on problem gambling recognition and intervention.

Age Restriction: 21+ Only

alex17 is strictly an adults-only platform. You must be at least twenty-one (21) years of age to register an account, deposit funds, or place any bet. By creating an account, you confirm that you meet this minimum age requirement. alex17 enforces this policy through mandatory date-of-birth verification during registration and comprehensive KYC (Know Your Customer) identity checks before your first withdrawal.

We use advanced identity verification technology to detect underage account attempts. Accounts found to be held by individuals under 21 years of age will be immediately closed, all bets voided, and deposited funds returned to the original payment source. We take underage gambling prevention extremely seriously and cooperate with families, schools, and community organizations to raise awareness of the risks.

Recognizing Problem Gambling

Problem gambling — sometimes called gambling addiction or compulsive gambling — occurs when gambling behavior begins to negatively impact your finances, relationships, work, mental health, or daily life. Most people who gamble do so recreationally and remain in control, but for a small percentage of individuals, gambling can become harmful.

Warning Signs of Problem Gambling

If you recognize any of these behaviors in yourself or someone you know, it may be time to seek help:

• Spending more money on gambling than you can afford to lose
• Borrowing money, selling possessions, or taking loans to fund gambling activity
• Chasing losses — continuing to bet in an attempt to recover money already lost
• Lying to family, friends, or colleagues about the amount of time or money spent gambling
• Neglecting work, school, family responsibilities, or personal hygiene due to gambling
• Feeling restless, irritable, or anxious when attempting to cut down or stop gambling
• Gambling as a way to escape problems, relieve stress, or cope with negative emotions
• Experiencing relationship conflicts, arguments, or breakups caused by gambling behavior
• Repeated unsuccessful attempts to control, reduce, or stop gambling
• Feeling guilt, shame, or regret after gambling sessions but continuing to gamble anyway

If three or more of these warning signs apply to you, you may have a gambling problem and should consider seeking professional help. alex17 provides free access to self-exclusion tools and can connect you with problem gambling support organizations in Indonesia.

Setting Healthy Limits

The most effective way to prevent problem gambling is to set clear, realistic limits before you begin playing and stick to those limits no matter what happens during your session. alex17 makes it easy to enforce your own rules through our comprehensive limit-setting tools.

How to Set Limits on alex17

1. Log in to your alex17 account and navigate to Account Settings from the top-right menu.
2. Select Responsible Gaming Tools from the left sidebar.
3. Choose the type of limit you want to set: deposit limit, loss limit, session time reminder, or reality check frequency.
4. Enter your desired limit value (e.g., Rp 500.000 per week for deposit limit) and select the time period (daily, weekly, monthly).
5. Confirm the limit. Decreases take effect immediately; increases are delayed by 24 hours to give you time to reconsider.

Self-Exclusion and Cooling-Off

If you feel that gambling is becoming a problem or you simply want to take a break, alex17 offers two powerful account-suspension tools: Cooling-Off Periods and Self-Exclusion.

Cooling-Off Periods

A cooling-off period is a temporary, reversible account suspension. You can choose from the following durations: 24 hours, 7 days, 30 days, or 6 months. During a cooling-off period:

• You cannot log in to your account
• You cannot deposit funds or place any bets
• You will not receive any promotional emails or SMS messages from alex17
• Your account balance is safely held and can be withdrawn after the cooling-off period expires

After the cooling-off period ends, you may contact customer support to reactivate your account. Cooling-off is a good option if you feel you are playing too frequently but do not yet need permanent closure.

Self-Exclusion

Self-exclusion is a permanent or long-term account closure designed for individuals who have identified a serious gambling problem. When you self-exclude from alex17:

• Your account is closed immediately and cannot be reopened for a minimum of six (6) months
• You will be permanently unsubscribed from all marketing communications
• Any remaining account balance will be returned to your registered bank account or e-wallet within 5 business days
• You will be added to our self-exclusion database, preventing you from creating new accounts using the same identity details

Self-exclusion is a serious measure and should be considered carefully. If you are uncertain whether self-exclusion is right for you, we recommend starting with a cooling-off period or speaking with our customer support team, who can connect you with professional gambling counselors.

Where to Get Help

If you or someone you know is struggling with problem gambling, professional help is available. Seeking help is a sign of strength, not weakness. Problem gambling is a recognized behavioral health condition, and effective treatment options exist.

Immediate Support

alex17's customer support team is available 24 hours a day, 7 days a week (Western Indonesia Time, UTC+7) to assist with account limits, self-exclusion, and connecting you with professional resources. Our support agents speak Indonesian and English and are trained to handle responsible gaming inquiries with sensitivity and confidentiality.

International Problem Gambling Resources

While Indonesia does not currently have a dedicated national problem gambling helpline, the following international organizations provide free, confidential support in English and multiple languages:

alex17 also works with international responsible gaming organizations including GambleAware, BeGambleAware, and the International Centre for Youth Gambling Problems and High-Risk Behaviors at McGill University to stay informed on the latest research and best practices in problem gambling prevention and treatment.

Tips for Safe, Responsible Gambling

Follow these guidelines to ensure your gambling activity remains a fun, controlled form of entertainment rather than a source of stress or financial harm:

• Set a strict budget before you start playing and never exceed it. Only gamble with money you can afford to lose.
• Never chase losses. If you lose your budgeted amount, stop playing and walk away. Do not deposit more to try to recover losses.
• Do not gamble when you are upset, stressed, depressed, or under the influence of alcohol or drugs. Emotional gambling leads to poor decisions.
• Take regular breaks. Stand up, stretch, and step away from your device every 30-60 minutes during gambling sessions.
• Never gamble with borrowed money. Do not use credit cards, take out loans, or borrow from friends or family to fund gambling.
• Balance gambling with other leisure activities. Maintain hobbies, social connections, and interests outside of betting.
• Keep track of your time and spending. Use alex17's reality check and session reminder tools to stay aware of your activity.
• Remember that the house always has an edge. Over time, the casino, sportsbook, or lottery operator will always win. Gambling should never be viewed as a way to make money or solve financial problems.
• Be honest with yourself and others about your gambling. If friends or family express concern, listen to them and consider seeking help.
• If gambling stops being fun and starts feeling like an obligation or a way to cope with problems, take a break and reassess your relationship with gambling.